Privacy policy


Last updated: February 6, 2026

Welcome to GreatCart.in ("we", "our", "us"). Your privacy is very important to us. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit or make a purchase from our website.

This policy is drafted in accordance with applicable Indian laws, including the Information Technology Act, 2000 and related rules.

1. Information We Collect

We may collect the following types of information:

a) Personal Information

When you visit our site, register, place an order, or contact us, we may collect:

  • Full name

  • Email address

  • Phone number

  • Billing and shipping address

  • Payment details (processed securely by third‑party payment gateways; we do not store card details)

b) Automatically Collected Information

When you browse our website, we may automatically collect:

  • IP address

  • Browser type and version

  • Device information

  • Pages visited and time spent on the website

  • Referring website URLs

c) Order & Transaction Information

  • Products purchased

  • Order history

  • Delivery and return details

2. How We Use Your Information

We use the collected information to:

  • Process and fulfill your orders

  • Communicate order confirmations, updates, and support responses

  • Improve our website, products, and customer experience

  • Prevent fraud and ensure secure transactions

  • Comply with legal and regulatory requirements

  • Send promotional emails or offers (only if you opt‑in; you can unsubscribe anytime)

3. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Remember your preferences

  • Understand how users interact with our website

  • Improve site performance and functionality

You can choose to disable cookies through your browser settings. However, some features of the website may not function properly if cookies are disabled.

4. Third‑Party Services

We may share limited information with trusted third‑party service providers, including:

  • Payment gateways

  • Shipping and logistics partners

  • Website analytics providers (e.g., Google Analytics)

  • Marketing and email communication tools

These third parties are obligated to protect your information and use it only for the services they provide to us.

We are not responsible for the privacy practices of third‑party websites linked from our website.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, misuse, loss, or disclosure.

While we strive to use commercially acceptable means to protect your data, no method of transmission over the internet is 100% secure.

6. Customer Rights

As a customer, you have the right to:

  • Access the personal information we hold about you

  • Request correction of inaccurate or incomplete data

  • Request deletion of your personal information (subject to legal obligations)

  • Withdraw consent for marketing communications

To exercise these rights, please contact us using the details below.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law.

8. Children’s Privacy

Our website is not intended for individuals under the age of 18. We do not knowingly collect personal data from children.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

We encourage you to review this policy periodically.

10. Contact Information

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

By using our website, you agree to the terms of this Privacy Policy.