Return & Refund Policy


Last updated: February 6, 2026

At GreatCart.in, customer satisfaction is important to us. This Return & Refund Policy explains the conditions under which products may be returned, exchanged, or refunded. Please read this policy carefully before making a purchase.

1. Return Eligibility Criteria

A product is eligible for return if:

  • It is received in a damaged, defective, or incorrect condition

  • It is unused, unworn, and in its original packaging

  • All original tags, accessories, manuals, and invoices are included

Products showing signs of use, alteration, or damage caused by the customer will not be eligible for return.

2. Return Timeframe

  • Customers must initiate a return request within 7 days from the date of delivery.

  • Return requests raised after this period may not be accepted.

3. Return Process

To initiate a return:

  1. Contact our support team at greatcartind@gmail.com with your order ID and reason for return.

  2. Our team will review your request and provide return instructions if approved.

  3. Once the product is received and inspected, we will proceed with the next steps as per this policy.

4. Refund Process and Timing

  • Approved refunds will be processed to the original payment method.

  • Refunds will be initiated within 5–7 business days after the returned product passes inspection.

  • Banks or payment providers may take additional time to reflect the refund in your account.

Please note that original shipping charges, if any, are non-refundable unless the return is due to our error.

5. Exchange Options

  • Exchanges are allowed for eligible products, subject to availability.

  • If the requested replacement is unavailable, a refund may be issued instead.

  • Exchanges follow the same eligibility and return timeframe rules.

6. Damaged or Defective Products

  • If you receive a damaged or defective product, please notify us within 48 hours of delivery.

  • Clear photos or videos of the product and packaging may be required for verification.

  • Once verified, we will arrange a replacement or refund at no additional cost.

7. Non-Returnable Items

The following items are not eligible for return or refund unless received damaged or defective:

  • Items marked as “Final Sale” or “Non-Returnable”

  • Personal care or hygiene products

  • Customized or made-to-order items

  • Digital products or downloadable items

8. Return Shipping Costs

  • If the return is due to a damaged, defective, or incorrect product, return shipping costs will be borne by GreatCart.in.

  • For all other approved returns, return shipping costs must be borne by the customer.

  • Shipping charges are non-refundable unless otherwise stated.

9. Cancellation Policy

  • Orders can be cancelled before they are shipped.

  • Once an order has been shipped, it cannot be cancelled and must follow the return process.

10. Changes to This Policy

We reserve the right to update or modify this Return & Refund Policy at any time. Changes will be effective immediately upon posting on the website.

11. Contact Information

For any questions regarding returns or refunds, please contact us:

By placing an order on our website, you acknowledge that you have read and agreed to this Return & Refund Policy.