Shipping Policy


Last updated: February 6, 2026

Welcome to GreatCart.in. This Shipping Policy explains how orders are processed, shipped, and delivered. Our goal is to provide a smooth and transparent delivery experience for our customers.

1. Shipping Methods Available

We partner with reliable third-party courier and logistics providers to deliver orders safely and efficiently.

Shipping methods may include:

  • Standard domestic shipping

  • Express shipping (if available)

The available shipping options will be displayed at checkout based on your delivery location.

2. Order Processing Time

  • Orders are processed within 1–3 business days after successful payment confirmation.

  • Orders are not processed or shipped on Sundays or public holidays.

  • During high-demand periods, processing times may be slightly longer.

Once your order is processed, it will be handed over to our courier partner for delivery.

3. Delivery Timeframes

  • Estimated delivery time is 3 to 7 business days or may vary depending on the order after the order is shipped.

  • Delivery timelines are estimates and may vary depending on location, courier partner, weather conditions, or other unforeseen factors.

  • Remote or rural areas may experience longer delivery times.

4. Shipping Costs

  • Shipping charges depend on the order and will be clearly displayed at checkout before payment.

  • Any additional charges such as Cash on Delivery (COD) fees, if applicable, will be shown during checkout.

  • Occasionally, we may offer free shipping as part of promotions or special offers.

5. Tracking Information

  • Once your order is shipped, you will receive tracking details via email and/or SMS.

  • You can track your order using the tracking link provided.

  • Tracking updates may take up to 24 hours to reflect after shipment.

6. Delivery Issues and Delays

  • If there is a delay in delivery, we will make reasonable efforts to keep you informed.

  • GreatCart.in is not responsible for delays caused by courier partners, incorrect address details, natural disasters, strikes, or events beyond our control.

  • If an order is returned to us due to incorrect or incomplete address information provided by the customer, re-shipping costs may apply.

If you experience any delivery issues, please contact our support team.

7. Damaged or Lost Shipments

  • If your order arrives damaged, please contact us within 48 hours of delivery with clear photos of the product and packaging.

  • In rare cases of lost shipments, we will coordinate with the courier partner to resolve the issue and provide a suitable resolution as per our policies.

8. International Shipping

  • Currently, international shipping is not available. We deliver only within India.

  • If international shipping is available:

    • Delivery timelines and shipping charges will vary by destination.

    • Customers are responsible for any customs duties, taxes, or import charges imposed by the destination country.

  • GreatCart.in is not responsible for delays caused by customs clearance processes.

9. Changes to This Shipping Policy

We reserve the right to update or modify this Shipping Policy at any time. Changes will be effective immediately upon posting on the website.

10. Contact Information

For any questions regarding shipping or delivery, please contact us:

By placing an order on our website, you agree to this Shipping Policy.